Communication Conceptual Framework

At Hooksey’s Fish ‘n Chips the use of interpersonal relationships is what keeps their customers coming back. Interpersonal relationships are described in the textbook as perceptions assisting the ways in which people interact with themselves, family, location, nation, and empire (Chan & Van Leuven, 2009, pp 14). The Jewel of “compassion” alluded to in the text allows communicators to interact better with greater more complex understandings. The method of interpersonal communication, and specifically examining the jewel of compassion, is said to build courage. Other aspects of compassion include empathy, perspective-taking and social support (Chan et. al., 2009, pp 100). Through demonstrating compassion, the employees at Hooksey’s show that they care for their customers and not only value their business, but also them as people. The friendly workers talk with the customers about what interests them. They build a relationship that gives customers a reassuring feeling about the restaurant that makes them want to return again and again.
The business also uses intercultural communication. Intercultural communication provides individuals with a better understanding in regards to improving communication between different cultures (Chan et. al., 2009, pp 124). Due to the fact the family-run business relies on word of mouth, Hooksey’s attracts customers from various different cultures. The restaurant’s employees have knowledge on intercultural communication due to their own Greek background; this understanding of the importance of intercultural communication aids the business in effectively communicating with other cultures. As a result, the staff at Hooksey’s always exude an aura of friendliness, communicate on a personal level and welcome anyone regardless of culture into their restaurant.